The establishment and operation of the Development Organization SYNERGASIA DEVELOPMENT S.A. represents a local agreement among regional stakeholders regarding the type and method of implementing the area’s development.
Local Government, representing the local community, along with various public and private sector entities, forms a dynamic partnership through the Development Organization SYNERGASIA DEVELOPMENT S.A.. Through its operation, it assumes an institutional development role that goes beyond the sum of the actions of the aforementioned entities in shaping a strategy for local development.
The Development Organization SYNERGASIA DEVELOPMENT S.A. serves as a scientific support mechanism for integrated, sustainable, and viable local development through collaboration among public authorities, local government, and other regional stakeholders.
The Senior Management of the Development Organization SYNERGASIA DEVELOPMENT S.A. establishes this Quality Policy to ensure the fulfillment of the expectations of its clients and all involved stakeholders.
Scope of the Quality Management System (QMS) under ISO 9001:2015
The scope of the Quality Management System, in compliance with the ISO 9001:2015 standard, includes:
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Design, Planning, Development, Promotion, Management, and Implementation of funded and co-funded programs, projects, studies, procurements, and public services (Public Contracts) with:
- Technical Scope
- Procurement and Service Scope
- Other Actions Implemented with Own Resources
- Supporting the Local Development Process
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Information, Awareness, Scientific and Technical Support for regional stakeholders, businesses, and citizens.
Commitments of SYNERGASIA DEVELOPMENT S.A.
SYNERGASIA DEVELOPMENT S.A. is committed to:
- Providing high-quality services, utilizing human resources, expertise, and equipment in the best possible way.
- Meeting customer requirements, as well as legislative and regulatory obligations.
- Implementing and continually improving the effectiveness of the Quality Management System in accordance with ISO 9001:2015.
- Serving regional stakeholders and the local population in the most efficient way.
Achievement of Quality Objectives
The above commitments are achieved through:
- Setting and monitoring quality objectives, reviewed periodically by management.
- Providing the necessary resources, defining staff responsibilities, ensuring appropriate training, and enhancing skills, competencies, and knowledge.
- Monitoring company processes and service levels to ensure effective operation and contribution to the region’s economic and social development.
- Implementing corrective actions to ensure customer satisfaction.
Transparency and Accountability
The operation of SYNERGASIA DEVELOPMENT S.A. is subject to public and social scrutiny by stakeholders and local citizens. Its decisions adhere to the principles of transparency and objectivity, while also being evaluated in accordance with private sector standards regarding organization, operation, and results.
The Senior Management of SYNERGASIA DEVELOPMENT S.A. fully supports the effective implementation of the Quality Management System.
